Volvo Ping: Breaking Car Workshop Silos
Collaboration and communication is key in many work places, including Volvo car dealerships. In 2023, a design sprint kick started a project to explore how missed sales opportunities, time effectiveness and internal communication could be improved in the workshop. The result was Ping, an iOS and WatchOS app complemented by a dashboard web interface to enhance and streamline collaboration between departments, made for Volvo Cars employees.
Client
Volvo Cars Sweden
Deliverables
App Design Apple Watch Design Dashboard Design
Year
2023 – 2025
Role
Product Designer
The Approach
Design to meet the user where they are
Wether you are selling cars, fixing them up, managing teams or taking care of customers coming through the door, the app helps you communicate with, and keep track of your requests and messages.Close collaboration with car dealerships
A close partnership helped us shorten feedback loops and launch the pilot sooner. This meant users could quickly experience the value of Ping – faster responses, clearer communication, and less time spent waiting for help.Cohesive design
Using Orbit – Volvo cars enterprise design guidelines, helped the design process move forward fast when developing the pilot apps and dashboard. The guidelines and design system itself I worked on during fall 2023.
